Etude de cas

In response to the crisis of confidence and falling branch footfall in the banking sector, Crédit Agricole has embarked on a programme to refurbish the layout of its branches and to deploy a digital solution to improve the customer experience.

The Netisse Welcome Touch Screen is an interactive customer service screen designed to make it easier to serve customers. It offers benefits for both the customer and the branch.

For the customer, this kiosk helps to regulate waiting times so that they can be better guided before they see someone. In other words, it saves them time with their banking procedures.

For the branch, it means it can gather information about its visitors, build up a relevant database and streamline the handling of customer requirements by directing visitors according to the nature of their visit.

This innovative technology has proved its worth in terms of welcoming and guiding customers and in helping bank staff with their management and monitoring activities. The concept has been so successful that it has been deployed by many Crédit Agricole branches. .

The Welcome Touch Screen terminal can be used in a wide range of areas where welcoming visitors is a priority.